Terms & Conditions
Terms and Conditions
Contact For questions or suggestions regarding these Terms and Conditions, the customer can reach the Company using the provided contact information.
Scope These General Terms and Conditions apply to all bookings of excursions and services offered by Matching Travels (hereinafter referred to as “matchingtravels.com”).
Contract Conclusion By booking an excursion or service, a binding contract is concluded between the customer and the Company. The booking can be made in writing, by phone, or through the Company’s website.
Payment Terms Payment is made according to the payment modalities specified at the time of booking. Payments are generally to be made in advance. The customer will receive confirmation of the payment receipt.
Cancellation and Withdrawal 4.1. The customer can cancel their booking free of charge up to 48 hours before the scheduled excursion. 4.2. In the case of later cancellations or no-shows, a cancellation fee of [percentage or amount] of the total price will be charged. 4.3. The Company reserves the right to cancel excursions for important reasons (e.g., insufficient participants or adverse weather conditions). In this case, the customer will be informed immediately, and any payments already made will be refunded.
Changes to the Booking Changes to the booking (e.g., number of participants, date) are possible in consultation with the Company, provided they are made at least 24 hours before the excursion.
Services The services offered as part of the booking are based on the respective advertisement. Changes or deviations from the service descriptions are possible, provided they are communicated to the customer in a timely manner.
Liability 7.1. The Company is liable for damages resulting from the breach of contractual obligations, but only up to the amount of typical contractual damages. 7.2. The Company does not accept liability for personal belongings of the customer. 7.3. The customer is responsible for complying with travel regulations, including the required documents (e.g., passport, visa).
Data Protection The Company processes personal data of the customer in accordance with applicable data protection laws. Details can be found in the privacy policy on the Company’s website.
Final Provisions 9.1. The law of the Arab Republic of Egypt applies. 9.2. Should any individual provisions of these Terms and Conditions be ineffective, the effectiveness of the remaining provisions shall remain unaffected.
